Big Bus San Francisco Sightseeing en Alcatraz-combo

Was a very enjoyable day tour operator knew his stuff good sites loved Sausalito short break staff st office very helpful

We absolutely loved our tour! We did the Alcatraz combo and spent our whole day doing the Big Bus red route and wished our day was longer! We had Doug for our bus tour and Peter for our Chinatown tour and felt very thankful for both of them! Both were so knowledgeable and made us laugh many times. We learned so much about the city and got some great recommendations on what to do on our non-tour days! Totally worth the money!!

Alcatraz was wonderful and I'm glad we were able to go. We took three different busses on the hop on and hop off tour. I have ridden with a different company before and had high expectations. I was very disappointed with the tour guide aspect of this company. The first bus didn't have a live tour guide. The other two tour guides were terrible. They can both best be described as "cranky." The information they provided was cursory at best. I would not take a tour with this company again.

The tour was Alcatraz your was fantastic! But the bus tour was only good for day time. We didn’t get to do it because it was evening when we finally had time to get on the bus. The lines are very long so be prepar d to wait.

Excellent timing, courteous, service, ....the speaker know so well San Francisco , but remember speak a bit slow sometime it's not understand...

We came to explore San Francisco on a condensed schedule, and this worked really well for us. The Alcatraz audio tour was great, flexible to stop and start at our own pace, and deep enough but not overwhelming with information.Our Big Bus Tour guide (Susanne) was excellent. We called the staff at the office at least theee Times with questions before and during our trip, and they always got us answers to resolve any uncertainties or anxietyies about our times, tours, options, and so on.

The information on the online tickets states that we had to pick up our Acatraz tickets a day prior or before 9am on the day of the trip. I drove one hour form Napa to SF a day before to get the tickets to learn that they were not available and that I would need to come back the next day. I was informed by Richard that our Alcatraz trip was at 1:05pm and the last bus tour was at 5pm. I picked the Alcatraz tickets on the day of the trip without any problems. We had a great time on the island. However, when we arrived at the bus tour office to catch the 5pm tour, we were just informed by an inconsiderate, rude, and impolite manager that the last one left at 4:25pm because it was Christmas Eve. When I told her that Richard had informed us that the last tour was at 5pm, she just told me that I was misinformed and that I could write an email to complaint if I wanted to. So we ended up paying $110 dollars for an Alcatraz ticket that only costs $38.00. Extremely disappointed with the company, specialty with the lack of professionalism of the lady who rudely assisted us on 12/24/18.

Faultless from start to finish - great way to see SF and Alcatraz - staff very helpful and friendly - you must do this !

Excellent tour, lots to see. Great explanations of the city history by the guide. Would spend more time at some stops.

I really just wanted to the Alcatraz tour but it was sold out so I did the big bus tour also and it turned out to be a great time. It was a beautiful day in San Francisco so we sat on the top in the sun where we could see everything. I have a recommend this for everyone. Give yourself three hours for the bus tour.